Human Centered Design

Inspiration. Ideation. Implementation.

Human-centered design (HCD) is an approach to creating solutions for problems and opportunities through a focus on the needs, contexts, behaviors, and emotions of the people that the solutions will serve. LOTH embraces this concept in practice through empathy, listening, and evaluation. We must walk in our clients shoes in order to deliver a solution that works for the team that will “live” in the environment we create. Let us showcase our “why” behind this concept and how we practice it within our process.

Play VideoLOTH + the human-centered design approach.

The Human-Centered Design Approach

Creating beautiful spaces is a journey. From empathy, listening and discovery – we define the “why”, test the options, and implement solutions. Take a glimpse inside the LOTH human-centered design approach.

“Empathy is my best practice. Empathy for customers making big decisions, first time decisions, designing a space for the first time, or for any of the unknowns they are having to solve for. I also use empathy for our internal employee’s. There is no situation that wouldn’t benefit from starting with empathy for others.”    Brittany Djoice, Director of Design + Coordination

Play VideoCoffee with Kyla featuring Ellen Vail - LOTH Workplace Designer

Coffee with Kyla: The practice of human-centered design

The tables have turned and now Kyla is in the guest seat as our Columbus Workplace Designer, Ellen Vail, interviews her on how “Coffee with Kyla” started, how her role of Creative Lead has evolved and caters to our human-centered design practice.

“In my opinion, the best practice for human-centered design/interaction/work is to have open ears. Each of our customers have a different idea or perspective of what that is or means, and how it uniquely applies to their business. By carefully listening to each of our customers LOTH can narrow down specific challenges and tailor solutions best fit to help improve their business in the long term by putting people first.”    Nick Armacost, Project Manager

LOTH Design in Action

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Design Thinking: Education Client

Developing a blended solution for collaboration, social learning and quiet reading spaces was essential to the client.

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Design Thinking: Healthcare Client

The key business issues our team focused solving for were privacy and patient experience.

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Design Thinking: Corporate Client

Our goal in this project was to develop an energetic space that provides users with choice and control of their work environment.

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“Whether a client or an internal team member, I believe to my core, asking why, listening, iterating and reiterating allows for problems to be solved creatively as a team. When combined with “story telling”, we connect, communicate and get energized.”   Lorene Haimerl, EVP Sales

LOTH Teams Practice Human Centered Design

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See a glimpse into our team approach to collaboration as we engage with one another in ideation and client need discussions.

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From top down our teams engage in the human-centered design practice at all steps of the client project. See the “why” #teamLOTH shares about this design practice.

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Human Centered Design: In the News

Human-Centered Design Is More Important Than Ever

Human Centered Design Is Revolutionizing How We Respond To Emergencies Like COVID

Designing for the Human/Technology Tension

Using Data to Create a Human-Centered Workplace