Project Management
Our Project Managers oversee the installation of a design through the entire project cycle. Each of our PMs are dealership certified and trained in project management methods and concepts. They are point of contact for customers after order entry and work on and off site to communicate internally with our LOTH team as well as directly to customers on a project’s progress.
Project Managers responsibilities are to mitigate risk for LOTH and the client, inform customers on progress or any changes, close out project / punch and manages the Lead Installer.
pre-order planning
- Detail a timeline that identifies deadlines
- Develop detailed product specifications + floorplans
- Define roles + responsibilities
- Pre-determine any potential issues
order management
- Process orders + verifying accuracy
- Confirm manufacturing schedules
- Manage any product changes
- Communicate installation dates with workplace consultant
- Weekly conference calls updates with workplace consultant
pre-delivery planning
- Plan + organize the sequence of delivery
- Confirm delivery dates agreed on during pre-order
- Coordinate a pre-installation meeting with workplace consultant + client
- Verify site readiness
- Determine security clearances, trailer requirements, loading-dock restrictions
delivery
- Coordinate the receipt + inspection of the product
- Manage + execute the delivery schedule
- Track shipments and communicate any updates
installation + post-installation
- Assist with any needs that arise during the installation that require immediate action
- Complete final walk-through + create punch list
- Resolve outstanding issues
- Assure customer satisfaction